Concerns about the welfare of a child
Request support for a child
For members of the public:
- If a child or young person is in immediate danger, call 999.
- If you're worried that a child is being abused or neglected, call the Children and Families Hub on 0345 603 7627. This phone line is open Monday to Thursday 9am to 5:30pm, and Fridays 9am to 4:30pm.
- Out of hours or bank holidays, call the emergency duty team on 0345 606 1212.
For those working or volunteering with children and families please ensure you are requesting the correct level of support.
- If you have an immediate safeguarding concern call 0345 603 7627 and ask for the priority line. This phone line is open Monday to Thursday 9am to 5:30pm, and Fridays 9am to 4:30pm.
- Out of hours or bank holidays, call the emergency duty team on 0345 606 1212.
- You can also report a level 3 or 4 concern using the online Request for Support form. You can find out how to make an effective request for support on the examples and guidance page.
The Children and Families Hub continue to offer a consultation line for professionals providing advice and guidance. This can be accessed by calling 0345 603 7627 and asking for the 'Consultation Line'. This phone line is open Monday to Thursday 9am to 5:30pm, and Fridays 9am to 4:30pm.
Early Help and Effective Support for Children and Families
Early help aims to give children, young people and families the right support at the right time, to reduce the need for higher level interventions. The Essex County Council website has resources to help you understand the level of need and templates to help you get started. Find out more.